Refund Policy

Draft, pending legal review. This page is a working draft to keep the site launch-ready structurally. Have it reviewed by counsel in your operating jurisdiction before going live.

When you're eligible

Your phone turned out not to be eSIM-compatible or carrier-unlocked.
Your trip was cancelled and the eSIM was never installed.
The eSIM failed to connect to a network and we couldn't fix it.

When you're not eligible

Once an eSIM has been installed and successfully connected to a network, it has been consumed and cannot be refunded for unused data, change of mind, or early trip departure.

How to request one

Email support@roamly.example with your order confirmation and the reason. We aim to respond within 4 hours.

How long it takes

Approved refunds are returned to the card you paid with within 5–10 working days.